Delivery Policy

An estimated delivery time will be provided to you once your order is placed. Estimated Standard Delivery time will be within 3 working days for Capital Cities and for all other cities 7 working days. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless, there are exceptional circumstances, we make every effort to fulfil your order within [5] business days from the date of your order. Business days include Monday to Saturday. Please note we do not ship on [Sundays].

Installation

  1. Post Product delivery Installation request to be raised by calling Voltas customer care number
  2. You will receive an SMS from the brand along with Service Request number
  3. You will receive a call and brand authorised engineer will visit within 48 hours or at a mutually decided convenient time

What is coverage under standard Split Air-conditioner installation?

Covered under standard installation -
  1. Drilling on the wall to create a cavity/hole to facilitate routing of the pipes/tube from indoor unit (IDU) to outdoor unit (ODU)
  2. Installation of the copper and the drainage pipe, connecting IDU to ODU using standard wire/pipe length provided by manufacturer
  3. Connection of separately purchased stabiliser and electrical connections to the AC unit
  4. Cooling performance check and product demonstration
  5. Installation charges to be paid directly to brand engineer at the time of installation

Pre installation site readiness

  1. Plug /Plug Point or MCB with suitable Wiring within 1 Meter of the IDU Unit
  2. Any Scaffolding or other Requirement for Installation of the ODU
  3. Unit will not be installed in case there is no Provision for ODU (Accessibility / Safety /Future Service)
  4. Meter Capacity to be at least 15 A for Single Phase
  5. Separate MCB with at least 25 A MCB and 15 A Plug Point to be provided
  6. 2.5 Sq. MM Separate wiring from mains up to AC plug Point
  7. Proper Earthing
  8. In case of power fluctuations stabiliser with high voltage/low voltage cut off to be used
  9. For 2 ton suggested for 3 phase meter with AC on connected to 1 Phase
  10. Beyond 2 ton, contact Voltas for proper guidance
  11. Installation cannot be done on load bearing beam
  12. Precut space on grill/wall of the AC’s size

Not covered under standard installation:

  1. An additional voltage stabiliser is recommended if there are voltage fluctuations in the area
  2. Wiring extension from Electricity Meter to Installation site, Power point/MCB fitting and any other Electrical work
  3. Any extra copper wire length that might be needed for installation Grill/glass/Core cutting and welding work
  4. Dismantling/Shifting of old AC - Charges Applied

Note:

Brand may not honour warranty if installation/demo is not carried by a brand authorised partner.

Charges for Installation/Other Services

  • Product
  • Split Air-conditioner
  • Product Type of Service/Accessory (inclusive of all taxes) Indicative Cost
  • Standard Installation
  • Copper Pipe with Insulation (If required Extra)
  • Power Cable (If Required Extra)
  • Drain Pipe (If Required Extra)
  • Wall Mount Bracket(If Required)
  • Buyback of Old AC
  • Additional Warranty for One Year. i.e for 2nd year post the expiry of the standard one year warranty.
  • Indicative Cost
  • Rs. 1400
  • Rs. 600/Mtr.
  • Rs. 120/Mtr.
  • Rs. 100/Mtr.
  • Rs. 450
  • Rs. 2500
  • Rs. 2200
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